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• Communication personnel are the first point of contact for this program <br />• Protocols are being developed to ensure incoming calls involving people <br />in behavioral health crisis are properly triaged and both law <br />enforcement personnel and mental health staff are sent to the scene <br />• Ultimately we wish to move to a model where the mental health <br />clinician is able to respond directly to the call without the participation <br />of law enforcement personnel <br />Redwood <br />Cityi <br />6 of 14 <br />