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<br />equipment operational as defined by its purpose. If RWC staff is unable to resolve an <br />issue without external vendor support, RWC will contact and work with the <br />appropriate vendor until the malfunctioning equipment is operational. RWC staff will <br />keep the same equipment optimized and its firmware/software current as deemed <br />appropriate to maintain optimized operations, while minimizing down time. <br />2. Internet Access Support: RWC will maintain and support this connection. <br />3. Firewall Support: RWC will maintain and support this appliance and in some instances <br />make recommendations to improve security to reduce network vulnerabilities. <br />4. Network Support: RWC will maintain and support all the switches and other networking <br />devices in PORT . <br />5. Server Support: RWC will maintain and support all servers used in PORT. RWC staff will <br />provide full support for the following: <br />. Operating systems <br />. File and print services <br />. Email <br />. Antivirus and spam filtering <br />. Internet blocking <br />. Applications running on the servers <br />6. Desktop, Laptop, and Mobile Computing Device Support (DLM): RWC will maintain and <br />support all DLM on the PORT network including future connected or non-connected DLM. <br />Support will include, but not be limited to: developing and providing specifications; <br />purchasing, setting up, and installing; optimizing and patching; and protecting against <br />unwanted intrusion - spyware, viruses, etc. <br />7. For all supported technologies, RWC will work with manufacturers and vendors to <br />purchase new, as well as return and replace failed parts, such as hard drives, monitors, <br />printers, etc. From time to time additional external contractors may be required, such as for <br />larger cabling or electrical work. RWC will find, coordinate, and schedule the efforts of <br />external contractors. For all emergency and non-emergency issues during normal business <br />hours, RWC will respond within four (4) hours, usually faster. RWC will respond with its best <br />effort for all emergencies during non-business hours. <br /> <br />7 <br />