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for larger cabling or electrical work. RWC will find, coordinate, and schedule the efforts of external contractors. For all emergency and non-emergency issues during normal business hours, RWC will respond within four (4) hours, usually faster. RWC will respond with its best effort for all emergencies during non-business hours. B. COMPENSATION 1. LAH agrees to pay to RWC the full cost of providing technology services as shown in this Exhibit A, as the same may be amended from time to time by written agreement between the Parties. 2. LAH and RWC acknowledge and agree that compensation paid by LAH to RWC under this Agreement is based upon RWC's cost of providing the services required hereunder, including salaries and benefits of employees. 3. LAH agrees to compensate RWC for Information Technology services. Direct external costs such as external contractors and equipment purchases on behalf of LAH are borne by LAH. Information Technology services costs include those expenses necessary to administer this Agreement. RWC will provide these services for an hourly rate of $129.26 during fiscal year 2008-2009 (July 1, 2008 to June 30, 2009). The hourly rate will be adjusted on an annual fiscal year basis. 4. Remote support will be billed in fifteen (15) minute intervals. 5. Terms of Payment. RWC shall invoice in arrears on the first of each month in the amount $4,481.01 (416 hours per year, times $129.26 per hour, divided by 12 months). 6. Charges for other services and special projects: Additional hours for special projects requested of RWC will be at the current rate in which the work was done and will be invoiced in the month following the completion of the requested service or incurred expense. Special projects are typically projects requested by LAH that require RWC resources well-above the initially agreed upon five hours per week, and where LAH wants to save the five hours for normal support, or where LAH wants RWC to track and invoice requested work separate from normal invoicing. Special projects are subject to RWC staff availability. A TTY/AGR/2008.042 061008 8