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6.1C Page 6 of 8 CM! will agree, however, to make a good faith effort with due diligence to issue the first Temporary Disability Indemnity payment within the 14-day requirement, even in the event that notice of claim is not received by CM! within 5 days of the Client's knowledge of the injury. CMI will not be responsible for penalties assessed that are the responsibility of the Client, including: A. Failure by the Client to provide an Employee Claim Form within twenty-four (24) hours upon request of the injured worker or his/her agent. Failure of employer to complete DWC-l as required by the Labor Code, even when DWC-l is submitted to employer by an attorney. B. Failure by the Client to provide CM! with an Employer's First Report within five (5) days of the date of knowledge. C. Failure by the Client to advise CM! of subsequent periods of disability after a worker returns to work. D. Failure by the Client to advise CM! of the conclusion of salary continuation. E. Failure by the Client to advise CMI of periodic wage increases due an injured worker, i.e. cost ofliving, negotiated rate increases, etc. vn. STAFFING A. CM! agrees to provide Self-Insurance Plans certificated claims examiners. Examiners shall have the certificate at the time of appointment or within six (6) months after the appointment. B. At no time shall a claims examiner's caseload exceed 150 open indemnity claims. C. In the event that the Client, at any time during the term of this agreement, is dissatisfied with any claims person assigned to the account, Client will notify the CM! Unit Manager of the dissatisfaction. If after 60 days from notification, Client is still dissatisfied, CMI shall remove said person assigned immediately upon receiving written notice from Client of the desire for the removal of such person. VIII. FILE STORAGE A. During the period of this contract, CM! will store, at its expense, files CM! closes for the period of five years from the date of injury or one year from the date compensation was last provided, whichever is later. After this period, files will either be returned to Client or stored by CM! at Client's option and Client's expense. B. Closed files transferred to CM! for storage at the commencement of this Agreement will be stored at the Client's option and expense. There will be a one-time inventorying charge of $1.00 per file and our current monthly cost for file storage, which is $1.50 per box. Redwood City 2008-2009\wor&.l:mi\contra~1Jk Page 4 of6 06105/08