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78 Page 22 Table 4 - Major Findinas for Norcal Qualifications and Experience . The company and proposed management team have considerable experience transltioning to fully-automated collection services as evidenced by the successful roll- out of the "Fantastic 3" program in San Francisco. . Measured diversion rates ranged from 26-59% of tonnage collected from other jurisdictions and their largest municipal customer (Le., City and County of San Francisco) had a 70% California Integrated Waste Management Board diversion rate for the last year reported (Le., 2006). . The references provided very favorable responses (see Table 17 and Appendix B). Transition Plans . The transition plan was the most thorough and comprehensive of the four proposers. In addition, Norcal was the only company to include a comprehensive schedule providing jurisdiction specific details for all phases of the roll-out. . The contingency plans provided were the most extensive and logically presented when compared to the other three proposers. Technical Proposal . The proposal conveyed Norcal's commitment to diversion and high service delivery. Norcal was the onlv proposer to quantify increases in tons collected from the proposed core services for commercial recycling collection, thus providing an objective assessment of potential diversion from these programs. . Norcal was the only company to commit to providing single-family dwelling Twice Annual On-Call (Bulky Item) Collection Service on the customer's next collection day (less than the 10 business days required in the Collection Agreement). In addition, Norcal's collection service for the Twice Annual On-Call (Bulky Item) Collection Service is the most conducive of the four proposers to achieve high levels of diversion since the company will use five different trucks to provide this service (i.e., solid waste route truck, recycling route truck, organics route truck, a flat-bed truck for bulky items, and a rear- loader truck for the remaining oversized items). . Will provide site assessments to all Multi-Family Dwelling accounts prior to program start up. . Proposed a total of 13 (minimum is 7) commercial and Multi-Family Dwelling recycling coordinators/account representatives and diversion program support staff (see Table 12). · Proposed a total of sixteen Customer Service staff (see Table 12). . Collection service routing is based on a 9-hour day shift thus resulting in the need for fewer drivers and collection vehicles then the companies (Le., BEST and Republic) running shorter 8-hour shifts (see Table 14). . The company is currently piloting a system in San Bruno that it has included in its proposal that will outfit trucks with cameras and GPS equipped on-board computers with Routeware terminals that will allow drivers the ability to access customer information and electronically record any issues related to a customer account. Driver/route information is electronically uploaded every 2 minutes or less to the integrated customer service and billing system. SBWMA Collection Services RFP Selection Committee Report: Evaluation and Scoring of ProposalS Page 11 of31 August 21,2008