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78 Page 41 : . ,. COmpany Experience and Qualifications (Jurllldiction Satisfaction) . .. . ',' '. , Allied' . BEST Norcal . ' . '~epubtic .' .: (8 References) (10 Referen ces) (8 References) (5 References) . . ~ J ~ . .~ . ... sa ...~:... ~ ~ ~ 'S .~ "l:' sa ..~ . .. ~, " ." r,:,,~::.: " " surveyQLlelItlons <1....: 0 .2:-,2 ,'r:! .2:-,9 ~ sa .: b.,s J! :.9 .2:- o. t; ... :: e:~ ':.~:';' .. " "~' " .. u .. u E~ . .~ .... . .' .. :. .... .. :.:!. EJ! J! Eo:! ... J! ..- ..... ....; ~.!! f.. OJ.. :'.f .. . . .II. .'.B~ .II. .II !': , ., , .... ...,... ....:,5: ;;::~::.:: :~." :.:.:~>.: ',iij ~ I~ :i .~:: :::- - . ., ''>;.. I~ :::. .'.~ ."/, Iuveran uplnlOn: Overall, how would fvou rale the hauling company and their 0% 68% 12% 0% 0% 100% 0% 25% 75% 0% 0% 100% selVices? piversion Programs: 0% 100% 0% 0% 0% 100% 0% 25% 75% 0% 60% 40% Residential Multi-family (apar1ment, mobile 20% 80% 0% 0% 50% 50% 25% 36% 25% 20% 60% 0% home) 12% Commercial 33% 67% 0% 0% 10% gO% 0% 50% 50% 0% 75% 25% E.qulpment/Dnvers: How would you ate the a ppearancelquality of the 0% 38% 62% 0% 10% go% 0% 50% 50% 0% 60% 20% hauler's vehicles and containers? uslomer Service: How would you ate the hauler's relationship w~h the ~itv/Countv? 0% 63% 37% 0% 0% 100% 0% 13% 66% 0% 0% 100% ransitions (ifapplicable): Overall, ON would you rate the ease of hauler's 20% 60% 20% 0% 0% 100% 0% 50% 50% NlA NIA N/A ransition to new service? (time to ransition, amount of confusion, and number of complaints.) Outreach/Education: Do you fee/that YES . .....'NO. UN SUR YES ":."NO 'UNSUR'F YES .N,. ':'uNSURe .:'Yl:S"." ""..NO. ;'UNSURE he major~y of the community underslands the hauler's diversion 75% 25% 0% 90% 10% 0% 100% 0% O"A, 80% 20% 0% oroarams? . 12% gave an unsure response. APPENDIX B - Referen ces SBWMA Collection SerVices RFP Selection Committee Report: Evaluation and Scoring of Proposals Page 30 of 31 August 21, 2008