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<br />C. Maintain and support: RWC will keep the type of equipment or specific named <br />equipment operational as defined by its purpose. If RWC staff is unable to resolve <br />an issue without external vendor support, RWC will contact and work with the <br />appropriate vendor until the malfunctioning equipment is operational. RWC staff will <br />keep the same equipment optimized and its firmware/software current as deemed <br />appropriate to maintain optimized operations, while minimizing down time. <br />2. Financial System Support: RWC will maintain the Universe Financial System, including <br />any new development, data extraction, or other Universe specific requests. <br />3. Other: Technologies not currently named will be maintained and supported upon written <br />agreement by S8 and RWC. Written agreement can be in the form of an email request. <br />4. For all supported technologies, RWC will work with manufacturers and vendors to <br />purchase new, as well as return and replace failed parts, such as hard drives, monitors, <br />printers, etc. From time to time additional external contractors may be required, such as <br />for larger cabling or electrical work. RWC will find, coordinate, and schedule the efforts of <br />external contractors. For all emergency and non-emergency issues during normal business <br />hours, RWC will respond within four (4) hours, usually faster. RWC will respond with its <br />best effort for all emergencies during non-business hours. <br /> <br />B. COMPENSATION <br /> <br />1. S8 agrees to pay to RWC the full cost of providing technology services as shown in this <br />Exhibit A, as the same may be amended from time to time by written agreement between <br />the Parties. <br /> <br />2. S8 and RWC acknowledge and agree that compensation paid by S8 to RWC under this <br />Agreement is based upon RWC's cost of providing the services required hereunder, <br />including salaries and benefits of employees. <br /> <br />3. S8 agrees to compensate RWC for Information Technology services. Direct external costs <br />such as external contractors and equipment purchases on behalf of S8 are borne by S8. <br />Information Technology services costs include those expenses necessary to administer <br />this Agreement. RWC will provide these services for an hourly rate of $129.26 during fiscal <br />year 2008-2009 (July 1,2008 to June 30, 2009). The hourly rate will be adjusted on an <br />ATTY/AGR/2008.042 <br />061008 <br /> <br />7 <br />