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<br />iii. Calling RWC help desk at (650) 780-7093 <br /> <br />. Emergency support - non-planned support requests for services during non- <br />business hours, as defined in Exhibit A, section A.1.B, to resolve issues in which a <br />business function cannot be performed. <br /> <br />I. Logging into RWC's online help desk <br /> <br />tlJJ1~9}H1~~tt~t,{~~~~~~~~~_H~li'1~~~Rt~6~~~::ftxx . <br />II. The highest ranking, on-site staff member from SB <br />Information Technology Manager at (650) 464-9575. <br /> <br />system at <br /> <br />calls the RWC <br /> <br />Important Note: Emergency support is considered a best effort as RWC is not a 24 X 7 <br />shop. Emergency support is charged at one-and-one-half times the normal hourly rate. <br /> <br />ATTY/AGR/2008.042 <br />061008 <br /> <br />9 <br />