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6.1 C <br /> Page 19 <br /> EXHtBIT A <br /> CITY OF REOWOOD CITY <br /> OMBUDSMAN SERVICES �F SAN MATED COUNTY, INC. (OSSMG} <br /> FISCAL YEAR 2008-2009 <br /> CONTRACT OBJECTIVES <br /> Quantifiable Goais to be Provided With Performance indicators(how you will measure <br /> Re uested Funds the aantifiabte oa{ <br /> We will increase the number of voiunteers in South By increasing the base of volunteers we wifl improve <br /> County by 2 new voiunteers. our faciiity coverage by 5°k over the coverage <br /> rovided in FY 47/08 <br /> We will investigate a rninimum of 85 complaints Based on past history, we anticipafie resalving 75% <br /> invotving undup{icated individuals in Redwaod City of a(I cases to the satisfaction of the resident or the <br /> residenYs responsible party. Every complaint <br /> rescylved satisf�ctorily is indicafive of an <br /> improvement in quafity of iifie or quality af care for <br /> the resident(s . <br /> #of Unduplir.ated RWC R�sidents/Househokls to be Assisteci(Only programs serving individuals <br /> ma re ort b individuals. Atl others shauld r� ort b households <br /> !n efEect we will be providing assistance to a11880 residents in fhe long-terrn care facilities as our <br /> ombudsman will monitor all fi4 fac+tities durin the course of the rant riod. <br />