Laserfiche WebLink
6.D. - Page 15 of 22 <br />3. Disconnect device and neatly package with existing materials. <br />4. Once de -installed, stage them in a secure, on premise, climate -controlled facility <br />5. Provider wi 11 use packing material from new equipment. If it doesn't provide a secure fit, additional materials <br />charges may apply. <br />PROJECT MANAGEMENT: <br />Customer will provide a focal point to work with Provider for overall project management and coordination for scheduling <br />and providing reporting for services in this SOW. This will include assigning an interface to work with Provider on the <br />planning, scheduling, implementation, and all finalized signoffs and reporting for these services. <br />1. Project management includes the following, where Customer is to work in conjunction with Provider to: <br />a. develop a formal project plan that may include applicable technician instructions, an outline and sample of the <br />tracking and reporting incorporated into the engagement, and service level agreements, <br />b, schedule tecbnicians based on the agreed upon deployment schedule. <br />c. ensure security requirements have been met prior to start of deployment. <br />d, prepare and distribute meeting agendas and minutes, <br />c. coordinate final Windows image schedule and delivery. <br />E ensure remote oversight of instal lation and deinstallation services <br />OUT OF SCOPE <br />I . linage testing and verification. <br />2. Facility or infrastructure work such as network cabling. <br />3. Customization of Operating System. <br />4. Scripting for any application installations. <br />5. Other items not specifically defined in the Services listed above. <br />ASSUMPTIONS: <br />1. Each Installation is estimated to take an average of 45 minutes <br />2. If required, de -installation services is estimated to take an average of 20 minutes per unit <br />3. Customer will provide an adequate bench/work space with power where .Provider's resources can stage and initiate <br />the deployment on multiple devices at one time. <br />4. Services shall be performed Monday through Friday, 8am-5pm during local business hours unless otherwise agreed. <br />Equipment will be shipped to the site prior to the Technician's arrival. <br />5. Provider will provide dally reporting for all sites. <br />6. Remote Project Management included in per unit pricing. Onsite Project Management will be invoiced at a rate of <br />$137, 50/hr. <br />7. Provider requests at least 5 days lead time for all site schedules. <br />8. Parking available on site, reimbursable if there is a fee. <br />9. Excessive onsite delays, outside of the Technicians control will be invoiced at a rate of $93.50/hr. <br />10. Travel and other Transportation Expenses (If Applicable): <br />a. We assume that all sites are located within 30 miles of a major metropolitan area (500.000 population or <br />higher), an additional travel charge may be incurred on an as needed basis. <br />11. Significant changes to Scope of Work and/or Pilot results could impact pricing. <br />12. The basic system components for a mobile system include the system, AC adapter and power cord. <br />13. The basic system components for a desktop system include the system unit, keyboard, mouse, monitor (1) and <br />network cable (if applicable). <br />14. Services shall begin not less than three (3) business weeks from the date of this SOW in accordance with a schedule <br />as agreed by the parties. <br />Page 2 <br />Version 3, Template 1.1 <br />Drafted by Alex Groes, REQ53719 <br />R <br />t*1-1 <br />