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<br /> <br />The results suggest that interactions with residents are a potential area of <br />mprovement for City employees <br /> <br />. <br /> <br />~ <br /> <br />Although SImilar to the results of previous surveys, just 1 out of 5 residents <br />reported that they had called, written, or gone to see a City employee or Counci <br />member in the past 12 months about an issue or problem <br /> <br />Of these residents, 58 percent reported being satisfied with the quality of <br />information and the level of courtesy, whereas 14 percent reported being <br />"somewhat dissatisfied" and 22 percent reported being "very dissatisfied. <br /> <br />. <br /> <br />"1J <br />Q) <br />(C <br />CD <br />-t.-.....J <br />,li.)> <br /> <br />Page 12 <br />February 2009 <br /> <br />r <br /> <br />problem was not <br />it took to answer the <br /> <br />Dissatisfied residents most frequently reported that their <br />resolved (460/0) or mentioned issues related to the time <br />question (200/0) <br /> <br />. <br />