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<br />.. .. . M......_ ....... .. M. .MM...MM' _'MM.~.'~ ..M..... _..._.~.- <br /> <br />H. <br /> <br />COl.\'Il.\1IlmCA TION PROTOCOLS <br /> <br />6.1H <br />Page 18 <br /> <br />Communication. is a very essential part of any successful program. City of Redwood City. <br />Public Works Department has insisted on constant communication with regards to the lagoon <br />and its condition. The below are the pheme. Hambers anti personnel to call 111 order if there is an <br />issue that needs immediate action. <br /> <br />1. Jason Youns; <br /> <br />2. Richard Carnation <br /> <br />Note: Contractor Contact information is managed and maintained by the Public Works <br />Services Department. <br /> <br />Waterwol'ks Industries Iuc. will be on call 24 hours a day~ and at least one person available at all <br />times. Duling the project, WaterWorks Industriest Inc. personnel will call Rich Del Ben and <br />apprise him of the time we are performing the Water Quality Monitoring. The monitoring . <br />usuaUy occurs on Tuesday. A Water Quality Monitoring report is prepared and sent to redwood <br />City Public Wodes Departn'lent with the billing. Any Chemical Application harvesting that was <br />perfom1ed accompanies the report. <br /> <br />As per the Lagoon Management Plan~ Waterworks I1\dustries will make public appearances to <br />Home Owners Associations and Redwood Shores Residents Groups to inform and answer <br />questiol1S regarding the Lagooll and its management. W aterworksIndustries, Inc. will attend up <br />to two meetings at 110 cost to Redwood City. Additionally. Waterworks PersOlU1el can better <br />answer some questions that Staff gets from ilie public. P110ne calls from residents ate welcome~ <br />provided Redwood. City Staff referred them to us, this also at no additional cost. <br /> <br />If there is dissatisfaction from the Redwood Shores residents or staff at Redwood City with <br />regards to Waterworks Industries performance of the Lagoon Management Services. A phone <br />call to Richard Carnation or Jasotl Youn~ followed up with a fax from Redwoo:d Cities Staff, <br />will be responded to immediately by phone, as well as oonfmnatio:u of dissatisfaction and a <br />resolution progran1 'Will. be immediately faxed back to Redwood City Staff and the program will <br />be implemented. <br /> <br />I. COORDINATION <br /> <br />As per the Lagoon Management Plan (June 2003)~ there are additional requirements with regards <br />to the testing and reporti.ng of chemical applications in Redwood Shores Lagoons for corn.pliance <br />of the Discharge Pennit. <br /> <br />. ~;~,:;.J?';;.~:;:. <br />l1! ...\I'.'~f.~~. <br />.~~~-....Iot~.: .....w.. <br />........lI~_ <br /> <br />17 of 21 <br />