Agmt09 MuniServices, LLC (2) - Laserfiche WebLink

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b. identify accounts requiring skip tracing; c. contact the delinquent account holder by mail and/or phone, prepare and mail customized letters and/or invoices, conduct a tailored telephone notification program and prepare and mail special mailings (i.e. multiple account letters, etc.); MuniServices shall submit the proposed collection notice form(s) to the City for review and approval. d. provide debtor assistance; e. attend necessary conversations/meetings with the City; f. prepare client collection reports on requested basis, review overall performance and collection goals, analyze delinquent accounts and review status of payment arrangements; g. forward payments on accounts in weekly batches as received; h. provide the following reports: Weekly Batch Payment Report, Monthly/Quarterly Progress Reports and other mutually agreeable Special Reports upon request; i. agree with City on a mutually desirable means for sending or sharing data (electronic or tape); and j. develop with City a method for handling unidentified payments. Compensation for Providinq Collection of Delinquent Business Tax Services. For so long as MuniServices is perForming the discovery service for the City as set forth in the Agreement, MuniServices' sole compensation for collection of delinquent business tax-related accounts is 20% of the amount recovered on all collection accounts referred to MuniServices by City for collection regardless of whether recovery is by way of voluntary payment in full or part, settlement, or judgment. The City must approve all settlements and abatements of any kind whatsoever in advance of payment to MuniServices. If City discontinues MuniServices' discovery service but retains the collection service, MuniServices' sole compensation for all collection on delinquent tax- related accounts is 20% of the amount recovered on all collection accounts referred to MuniServices by City for collection regardless of whether recovery is by way of voluntary payment in full or part, settlement, or judgment. Invoicinq. MuniServices shall invoice City on no less than a quarterly based on revenue received by City from identified deficient accounts. 2. The Term of this Agreement for Business License Compliance Services shall be from May 9, 2013 to May 8, 2014. 3. All other provisions of the Agreement, as may have been amended from time to time, shall remain in full force and effect. 4. All requisite insurance policies to be maintained by the Consultant pursuant to the Agreement, as may have been amended from time to time, shall include coverage for this Amendment. ATTY/AGR/2013/AMENDMENTS/AMEND N0.5 MUNISERVICES REV:04-23-13 MLG Page 3 of 4