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7A Page 50 ATTACHMENT 2 6.2.2 Companrs QualiOcations and Experience (150 points) 1. Collection Experience. Demonstrated experience of company providing the requested or similar services to other jurisdictions. If the proposer is a joint venture, demonstrated experience of parties working together. 2. Service Initiation Experience. Demonstrated experience of company's ability to implement new collection services and new franchise agreements and obligations that are sitnilar to the SB\VMA's services in comparable sized communities. 3. Management and Customer Service Systems. Demonstrated capabilities of the company's existing management and customer service systems' abilities to track and monitor contract compliance, quality of collection service, and call center responsiveness and to report data required by the Collection Agreement. In the event the company proposes use of a new or modified system, the extent to which such system has the potential to meet the SB\XlMA and ~1ember Agency needs and contract requirements will be evaluated. 4. Key Personnel Q~alifications. Extent and relevance of the qualifications and experience of key personnel proposed for the transition team and on-going management of the SBWMA collection operations. 5. Past Performance Record. Review of company's history with litigation and regulatory action (e.g., nature of past and pending civil, legal, regulatory, and criminal actions; history and nature of payments of liquidated damages); regulatory compliance related to equipment and facilities including compliance with land use permits, storm water discharge permits, state highway requirements, etc.). 6. Financial Stabili1;y. Financial strength and ability of c01npany to acquire equipment and provide financial assurance of performance based on review of its audited financial statements and its proposed financing plan and the relationship of the SB\Vl\.1A contract to the company's total annual revenues. 7. Jurisdiction Satisfaction. Satisfaction of company's references with the services received in the past 10 years (including, but not limited to, implementation, customer service, call center, billing, payment of fees, reporting, and the handling of contractual issues). 6.2.3 Proposal for Collection Services (150 points) 1. Collection Approach - Reasonableness and reliability of the proposed collection methods (e.g., technology, equipment, and containers); reasonableness of productivity and operating assumptions (i.e., number of routes, route drivers, route hours, stops per route, and other operating statistics), if applicable; and reasonableness of assumptions. 2. Diversion Ability - The nature, reliability, and innovation of proposed diversion programs and potential of such programs to divert solid waste from landfill disposal. 3. Public Education and Promotion Program - Compatibility of the proposed education program, staffIng level, and progra1n ideas with the needs of the SBWI\t1A and I\1ember Agencies and the requirements of the Collection Agreement; and, the quality of public education samples relative to other proposers. 4. Customer Service - Compatibility of customer service approach, staffing levels, and training programs and capabilities of the call center and customer service software system with the needs of the SBWMA and Member Agencies and the requirements of the Collection Agreement. SBW1\L'\ Grand Jwy Response_Addendum 2.doc Page 9 of 17