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<br />7C <br />Page 1 0 <br />ATTACHMENT 3 <br /> <br />Performance Incentives and Disincentives <br /> <br />Performance incentives will be awarded for excellent performance on aspects of: <br /> <br />Solid Waste diversion <br />. Overall Diversion Level <br /> <br />Collection service deliverv <br />. Single-Family Missed Pick-Up Initial Complaints <br /> <br />Customer Service <br />. Average Speed of Answer <br /> <br />Performance disincentives will be assessed for substandard performance on aspects of: <br /> <br />Diversion <br />. Minimum Single-Family Diversion Level <br />. Minimum Commercial Diversion Level <br /> <br />Contamination <br />. Targeted Recyclable Materials <br />. Organic Materials <br />. Plant Materials <br /> <br />Collection Service <br />. Single-Family Missed Pick-Up Initial Complaints <br />. Single-Family Missed Pick-Up Collection Events <br /> <br />Customer Service <br />. Average Speed of Answer <br />. Ninety (90) Second Maximum Hold Time <br /> <br />The performance incentives and disincentives will commence after full implementation of the <br />roll-out of new services to Agency. Table 1 provides a summary of the incentives and <br />disincentives, thresholds and payment amounts. <br /> <br />Page 1 of 3 <br />