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<br />7C <br />Page 12 <br />ATTACHMENT 3 <br /> <br /> .. <br />: . ';' <br />Single-Family Actual> 0 Not applicable Disincentive Payment = $50.00 <br />Missed Plck-Up per Missed Pick-Up Collection <br />Collection Event Event <br />Average Speed of Actual> 30 Actual < 15 Incentive or Disincentive <br />Answer seconds seconds Payment = $500 per second <br /> above or below the threshold <br />Ninety (90) Second Actual < 1000/0 of all Not applicable Disincentive Payment = $5.00 <br />Maximum Hold calls received are per second above the threshold <br />Time answered In ninety <br /> (90) seconds or less <br /> <br />1 The diversion levels shall at a minimum be those achieved by the current service provider <br />in 2010. <br />2 The Rate Year One (2011) Maximum Contamination Level is specified in Section 6.02 of <br />the Collection Agreement. The Rate Year Two (2012) through Rate Year Ten (2020) <br />Maximum Contamination Level will be established based on the Contamination <br />Measurement Methodology specified in Attachment E of the Franchise Agreement for Rate <br />Year One (2011). <br />.... "TSD" is: To Be Determined <br /> <br />Page 3 of 3 <br />