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<br />7C <br />Page 14 <br />ATTACHMENT 4 <br /> <br />~~~~~T.~==='-.l~,-~'"~.:]~l\~lffl~~J <br /> COL:.llECTION;;QUAI.U''I'Y' <br />1. Collection Quality Complaint (includes Number of "Collection Quality Complaints" $150 per complaint <br /> Solid Waste, Recyclable Materials and is less than or equal to thirty (30) per <br /> Organic Materials Collection service) month for the SBWMA Service Area. <br /> A. Unauthorized Collection Hours See above $150 per complaint <br /> (includes: <br /> Solid Waste, Recyclable Materials <br /> and Organic Materials Collection <br /> service) <br /> B. Inadequate Care of or Damage to See above $150 per complaint <br /> Private Property <br /> C. Failure to Resolve Property Damage See above $150 per complaint <br /> Claims <br />2. * Failure to Provide New Service or Initiate Number of "Failures to Provide New $100 per complaint <br /> Change in Service Service or Initiate Change in Service" is <br /> less than or equal to sixty (60) each <br /> month for the SBWMA Service Area. <br />3. * Improper The number of "Improper Container $50 per complaint <br /> Container Placement Complaints" shall be less than <br /> Placement or equal to 500 per month for the SBWMA <br /> Complaints Service Area. <br />4. Failure to Effectively Distribute Non- The number of Non-Collection Notices $25 per event <br /> Collection Notices that Contractor distributes is at least 50% <br /> of all Container set-outs that require a <br /> Non-Collection Notice based on the <br /> presence of contamination. <br />5. Excessive The number of "Excessive Noise $50 per complaint <br /> Noise Complaints" shall be less than or equal to <br /> Complaints sixty (60) per month for the SBWMA <br /> Service Area. <br />6. Unacceptable Employee Behavior No incidents or Complaints in this $250 per complaint <br /> category are acceptable. <br />7. A. Complaints of Spills of Discarded The number of "Complaints of Spills of $50 per complaint <br /> Materials Discarded Materials" shall be less than or <br /> equal to one-hundred and twenty (120) <br /> per month for the SBWMA Service Area. <br /> B. Complaints of Failure to Clean Up See above $50 per complaint <br /> Spills of Discarded Materials <br />8. Spills of Vehicle Fluids No incidents or Complaints in this $500 per complaint <br /> cateaory are acceotable <br /> Customer Service Qualltv <br />1. * Untimely Resolution of Complaints and No failures or Complaints in this category $100 per incident <br /> Inauiries are acceptable <br /> Reportina <br />1. Late Submittal of Reports, Application, Report, application or proposal shall be $250 per day for each <br /> Proposal, or Other Submittals submitted on the date or in accordance day report is overdue <br /> with the timeframe specified in this <br /> Agreement. <br /> <br />Page 2 of 3 <br />