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6.E. - Page 28 of 73 <br />Amement for TruePoint Services Exhibit B --- RPP Requirements <br />Definition: <br />This deliverable is defined as the TruePoint support immediately following Go -Live. This will involve both <br />onsite and remote support. During this Post Deployment Support period, a formal meeting will be scheduled <br />with Redwood. City and TruePoint team to set standards for ongoing support from TruePoint, <br />TruePoint will work with Redwood City to identify and address issues Identified during this period using the <br />Post Production Issues list, All issues identified that are within scope of this Statement of Work will be added <br />to the list:. <br />TruePoint Responsibilities <br />• Provide timely and appropriate responses to Redwood City's request for information, <br />Assign and schedule appropriate TruePoint resources. <br />Provide support to end users functional questions, <br />Assist with issues that may arise during the specified period agreed upon by Redwood City and <br />TruePoint following Go -live, <br />• Continue performance monitoring of the system. <br />Redwood. City Responsibilities <br />• Make available the appropriate Redwood City key users and content experts to participate in Post <br />Deployment support, <br />• Make .sure that TruePoint staff has remote network access for reviewing and troubleshooting any <br />issues that may arise following Go -Live. <br />TruePoint's responses to the requirements from RPP are below. These represent. the critical functionality that <br />shall be delivered as part of the implementation. The requirements contained within this section take <br />precedence as required deliverabies and functionality in the event of discrepancies within this document. <br />'the following glossary defines the response codes for each requirement, <br />Y Meets Requirement with current version of software with no customization required <br />N _ Does Not Meet Requirement <br />F Planned for future release <br />W/C - Workaround Proposed or Customization Needed to Meet Requirement <br />T - Third -Party Solution to Meet Requirement <br />REV: 04-23-19 PR <br />Page 19 of 64 <br />RPP Requirements. Page 19 <br />ATTY/AGR.2019,106PTruePoint TrueSill Utility Billing System 126 <br />