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EXHIBIT "A" <br />SCOPE OF SERVICES AND FEE <br />Consultant will provide Custom Software Support for IVR Notification platform at 20 % <br />reduction for 5 years at $2,090.77 per year. <br />Consultant will also provide Custom Software Support for IVR platform at 20 % reduction <br />for 5 years at $4,603.08 per year. <br />Pricing <br />ShoreTel Custom Software Support for <br />Notification Platform <br />$2,090.77 <br />ShoreTel Custom Software Support for <br />IVR Platform <br />$4,603.08 <br />Total Annual Pricing <br />$6,693.85 <br />Total Pricing for 5 years <br />$33,469.25 <br />The City will be billed annually. <br />REV: 03-22-21 MI <br />ATTY/AGR.2021.059/Packet Fusion, Inc. (Packet Fusion IVR Custom Support) (Page 11 of 11) <br />