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EXHIBIT "A" SCOPE OF SERVICES AND FEE Consultant will provide web -based data management services for the following modules: 1. All Public Services including Economic Development, (CDBG, CDGB-CV, CARES, General Fund, CIP, ESG and any community service funds) at a rate of $400/month 2. Single Family residential rehabilitation at a rate of $185/month SCOPE OF SERVICES — System Maintenance Under the scope of the maintenance contract, Consultant will provide: • Ability to store, display, and summarize individual program administration information; • Ability to store, display, and summarize individual program contract information; • Ability to enter, store, display, and summarize applications, reports and fiscal information to assist with management of Public Service activities; Ability to transmit sub -recipient report information into HUD's reporting system, IDIS, as needed; • Maintain all database and report elements created under this development proposal; • Maintain data backups and download to the City of Redwood City on a determined schedule; • Modify database as needed to add or remove fields, or improve presentation of data; • Modify existing reports as needed to meet City of Redwood City's requirements; • Provide any applications, assessments, reports or forms to manage Community Services; • Provide customer service to City Staff, their clients and volunteers throughout the term of contract and promptly respond to request for assistance, training, or database repair. Limitations On Data Entered Into City Data Services Confidential financial information, as determined by City, including but not limited to social security numbers, birthdates and/or banking information, or any information that has the potential to facilitate financial access to clients or any persons reported upon in Consultant's systems, shall not be stored on Consultant servers or held by Consultant either in tangible or intangible form. Information, especially uploaded documents, shall be limited to public information, including information subject to disclosure under the California Public Records Act. REV: 06-11-21 RL ATTY/AGR.2021.138/City Data Services (Technical Consulting Services) (Page 11 of 12)