Agmt21 Recology San Mateo County

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Contractor to Collect abandoned or illegally dumped Solid Waste, Recyclable Materials, and Organic Materials. This service does not include Collection of litter or litter abatement activities. Section 5.05.H describes a process for notification and consideration of program changes when the daily average number of On -Call Pick -Up events reaches two hundred twenty- five (225) events combined for Residential On -Call Bulky Item Collection service and abandoned waste Collection service, including On -Call Pick-ups provided at no charge and On -Call Pick-ups paid for by Customers, Owners, or property managers). 3. OVERAGE TAGS 3.1 Collection of Excess Materials (Overages). Section 8.02.G shall be amended to read as follows: Contractor shall direct its employees to Collect an Overage on two (2) occasions each Rate Year at no additional cost to Customer. Contractor must provide a notice to Customer documenting the Overage in order to count the Overage Collection towards the (2) per Rate Year for each Customer. Customers that place an Overage for Collection for a third and subsequent events may be assessed an Overage fee by Contractor if Contractor has directly contacted the Customer via a phone call, voice message or other means of communication to notify them of the Overage Collected. Contractor shall bill Customer for a third and subsequent Overage events at Agency - approved Charges specified in Attachment Q. Contractor shall provide Customers the opportunity to request an Overage Collection service in advance. In such case, Contractor shall bill the Customer at the Agency -approved Charge specified in Attachment Q. Contractor shall provide Customers the opportunity to subscribe to Overage Collection service, in advance, or purchase Overage tag(s) from the Contractor. Each Overage tag permits the Customer to set out one (1) thirty-two (32) gallon garbage bag of Solid Waste next to their Solid Waste Container on the Customer's regularly scheduled collection day, for Collection by Contractor. Contractor shall provide Customers the opportunity to purchase Overage tags through its Customer service department or electronically via Contractor's website. Contractor shall mail or deliver Overage tags to Customers within three (3) Business days of Customer's request. The Charge for Overage tags is specified in Attachment Q and includes all aspects of purchasing the tags, printing, and distribution (i.e., mailing or direct delivery by Contractor). Customers shall also be provided the opportunity to purchase Overage tags at Contractor's local office. The quantity of Overage tags per request from Customer shall be limited to five (5) per request. If the Agency and/or Contractor receive numerous Complaints (as determined by the Agency) from Customers regarding Customer dissatisfaction with the requirement to purchase Overage tags, the Agency reserves the right to require the Contractor to modify its Overage program to better serve its Customers and/or require the Customer to subscribe to additional Collection service. 4. CLARIFICATION AND ADMINISTRATIVE MODIFICATIONS 4.1 The following changes shall be made to provide clarification and administrative modifications to the Agreement: REV: 04-29-2021MI ATTY/AGR.2021/Amend. No.1/Recology San Mateo County (Solid Waste Franchise Agreement) (Page 4 of 7)