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REV: 06-22-2021 MI <br />5. Additional Services. <br />Additional Services will be performed by RWC only at the request of CUSTOMER and will be charged to <br />CUSTOMER at the RWC fiscal year hourly rate in effect at the time the Additional Services are performed. <br />The hourly rate for work performed during Normal Business Hours, as defined below, is established <br />annually by RWC for each fiscal year. <br />A. Normal Business Hours: Monday through Friday, 8:00 a.m. through 5:00 p.m. except on <br />the following currently recognized RWC holidays (calendar dates vary depending on the <br />year): <br />•New Year’s Day <br />•Martin Luther King, Jr. Day <br />•Presidents Day <br />•Memorial Day <br />•4th of July <br />•Labor Day <br />•Veterans Day <br />•Thanksgiving Day <br />•Thanksgiving Friday <br />•Christmas Eve <br />•Christmas Day <br />•New Year’s Eve <br />B. Non-Business Hours: All hours outside of Normal Business Hours, as defined above. <br />6. Reliance on Professional Skill of RWC. <br />RWC represents that it has the necessary professional skills to perform the Services and Additional <br />Services required and CUSTOMER may rely on such skills of RWC to do and perform the work. RWC <br />will perform all the work in a professional manner. <br />7. DISCLOSURE OF INFORMATION. <br />A.If, pursuant to this Agreement with RWC, CUSTOMER shares with RWC personal <br />information as defined in California Civil Code section 1798.81.5(d) about a California <br />resident (“Personal Information”), RWC shall maintain reasonable and appropriate <br />security procedures to protect that Personal Information, and shall inform CUSTOMER <br />immediately upon learning that there has been a breach in the security of the system <br />or in the security of the Personal Information. The provisions of this paragraph shall <br />survive the termination or expiration of this Agreement. <br />ATTY/AGR.2021.148/Redwood CIty (Page 2 of 8)