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3. Telephone Hotline Assistance <br />AssetWorks shall make available technically qualified personnel to respond to all reasonable telephone <br />requests, Monday through Friday, excluding State holidays, during normal business hours, that may be <br />made by the Customer relating to the application and operation of the Software. At other times such <br />personnel are available by beeper for emergencies. <br />4. Technical Literature <br />AssetWorks shall make available to the Customer on line all technical literature that is considered by <br />AssetWorks to be relevant to the Software and its use within the scope of Customer's operations. <br />5. Proper Use <br />a. The Customer agrees that all reasonable effort shall be taken to ensure that neither the Software nor <br />data files are misused. <br />b. In the event that the Customer or its agents misuses the Software or data files, including, but not limited <br />to, inserting, updating, deleting or otherwise modifying data through a means other than the Software, <br />although AssetWorks is not obligated to correct such misuse, AssetWorks shall be entitled to attempt to <br />correct the situation, if possible, at Customer's expense. <br />c. In the event that diagnostic assistance is provided by AssetWorks, which, in the reasonable opinion of <br />AssetWorks and the Customer, relates to problems not caused by a Deviation in the Software, such <br />assistance shall be at the Customer's expense <br />REV: 08-16-2021 MI <br />ATTY/AGR.2021.216/Assetworks, LLC (Page 8 of 12) <br />