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<br />REV: 11-30-21 RL <br />EXHIBIT B <br /> <br />SCHEDULE OF SERVICES <br /> <br />Provider shall provide the City Premium Customer FIRST Technical Support, which includes: <br /> <br />1. No charge for version upgrades <br />2. Customer support shipments including new releases of software, maintenance releases, <br />service packs, and patches, updates and hotfixes <br />3. Emergency 24/7/365 technical telephone support <br />4. Wonderware by AVEVA direct technical support: access to technical resources at both <br />the local distributor and directly from AVEVA <br />5. Access to the Wonderware by AVEVA global customer support website access: search <br />for answers to questions and log and track cases <br />6. Online training webinars: access to library of eLearning webinars <br />7. Support usage and summary reports: automatically receive a monthly summary of all of <br />your support activity <br />8. Software asset manager <br /> <br /> <br /> <br />ATTY/AGR.2021.312/E&M Electric and Machinery, Inc. (AVEVA Wonderware Flex Subscription) (Page 12 of 51)