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14 <br /> <br /> <br />Appendix B: Summary of What We Heard: Mitigation Themes <br /> <br />Communication & Education <br />In general, people indicated that they were not receiving notifications at all or in their language and <br />wanted to be notified ahead of an anticipated disaster. They wanted information about what actions <br />they could take to protect themselves, what resources are available to them and advance information <br />about resources and expected duration of predictable events like a PSPS. Suggestions also include early <br />outreach to people in hazard areas to help them understand the risk where they live and how to <br />prepare. <br />People wanted more information and education (both for themselves and for the larger community) on <br />the following topics: <br /> Existing emergency plans <br /> Evacuation plans and what to do and bring if you are required to evacuate <br /> Emergency kits <br /> How and where to obtain supplies needed during a disaster (for example, masks in a pandemic) <br /> Shelter locations, including the accessibility of shelters for people and service/comfort animals <br /> Assistance programs for people with disabilities and/or people who require access to power <br /> More education about specific hazards and information for employers on the danger of working <br />outdoors during extreme weather or wildfire smoke events <br />Participants suggested a variety of different communication methods and noted the need to use <br />multiple forms of communication to reach everyone. Suggested communications methods included: <br /> Website and app (one-stop shop) <br /> Email <br /> Social media <br /> Workshops / Zoom meetings <br /> Posters <br /> Flyers & Pamphlets <br /> Posting information at hotels <br /> Community groups <br /> Neighbor to neighbor <br /> Door to door <br /> Libraries <br /> Outreach in frequently visited places such <br />as schools, markets, clinics. <br /> Newspapers <br /> Radio <br /> Magnets/stickers with emergency <br />numbers to call for information <br /> Calls to elders who are not tech savvy or to <br />those who have language barriers <br /> Signage in hazard areas <br /> Alert Systems <br /> <br /> <br />Participants also commented on the best ways to package hazard information. They said that <br />information needed to be easy to digest, illustrated/accessible to low literacy community members, and <br />provided in multiple languages. They suggested that meetings and workshops should be short and <br />designed for families. Participants also flagged the need to provide tailored outreach to specific <br />populations like people with disabilities, people living in rural areas, and people who are elderly or don’t <br />have access to the internet. People also mentioned the need to plan for communication when the <br />internet and cell phone service goes out.