Laserfiche WebLink
REV: 08-09-2021 RL <br />M. Collection and Payment Processing - Contractor will provide the following collection and payment <br />processing services for Customer: <br />Provide P.O. Box where payments, administrative review correspondence, and other documents <br />are mailed within San Mateo County <br />Courier pickup from P.O. Box daily <br />Open all mail enter and process payments received by mail within one (1) business day, including <br />opening all mail received, entering suspense date, verifying payment amounts, updating computer <br />system, and make daily bank deposits directly into a Customer assigned bank account <br />Process all correspondence within two (2) business days from the date of receipt <br />Sort and batch all correspondence by postmark date. Envelopes shall be kept on file with <br />correspondence <br />Track rebilling on partial payments, non-payment of approved payment plans, checks returned for <br />insufficient funds, vehicle change of ownership, re-entered citations for payment <br />File and store all source documents in an easily retrievable system <br />Respond to reasonable non-judicial public inquiries by phone or mail <br />Return questionable mail to Customer for decision <br />Provide reporting of bank deposits made for Customer within one day following the deposit <br />Provide toll-free number for citizen inquiries <br />Provide reports for bank statement reconciliation <br />Provide monthly Paid Citation Distribution Report for Customer to pay surcharges. Contractor will <br />scan <br />checks and deposit parking funds (remote deposits) into Customer’s bank account. This method is <br />safe, <br />secure and efficient. Checks never leave our facility. Check scanning hardware and software is <br />provided <br />by Customer for its specific banking requirements. <br />Contractor does not charge for remote deposits; however, the financial institution may charge a <br />fee, <br />which is the responsibility of the Customer. <br />Customers not set up for bank check scanning will incur additional courier fees. <br />N. Out of State Citations - Contractor will process citations for non-California license plates by entering <br />the citation information into the system database and report them along with all other citations on the <br />database with the standard reports. If they become delinquent, requests for registered owner information <br />will be sent to the appropriate out-of-state DMV. The Notice of Intent will be generated to the registered <br />owner and the fine amount requested. Contractor will incur all costs for out of state name retrieval, including <br />out-of-state DMV fees and charges. Contractor will receive payment from Customer based on the amount <br />of revenues collected from out-of-state citations after the Notice of Intent has been issued. <br />O. Public On-Line Access - www.pticket.com - Contractor will supply a web site for public use allowing <br />the receiver <br />of a parking violation to enter the parking citation number or other identifying information in order to view <br />parking citation data on line in real time. The website incorporates the highest level of data security and <br />data privacy in the industry. Web-based data traffic, which includes names, addresses, parking ticket <br />numbers or credit card numbers is encrypted using the highest level of industry standard encryption. Public <br />access will include access to current citation status, including status of contested citations, due dates, <br />original fine amount, late charges, information on how to contest a citation, how to show proof of correction <br />for correctable violations, how to submit claims of indigence prior to a hearing, and addresses for paying in <br />person or by mail. <br />P. IVR and Web Payment Systems - Payment by Credit Card - Through the Interactive Voice Response <br />(IVR) System, and through the pticket.com web site, Contractor will accept credit card payments via Visa, <br />MasterCard and Discover. The systems authorize each transaction while the caller is on the phone or <br />online. Payees are given an authorization number or email confirmation to confirm their charge. The IVR <br />system and the pticket.com web payment system both automatically update the citation database with the <br />payment immediately. Credit Card monies will be paid to a Contractor bank account and reconciled monthly. <br />Customer will receive a credit card post log which shows in detail which citations were paid and for what <br />amount, along with the deposit slip from the bank or the ACH deposit email showing that these funds have <br />ATTY/AGR.2021.211/Turbo Data Systems, Inc. (Page 13 of 23)