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Ex]W it B <br />Maintenance Schedule and Minimum Service Levels <br />1. Uptime and Maintenance. <br />The Solution shall be available 24 hours per day during the term of this Agreement. The Solution <br />shall be fully functional, timely and accessible by Client at least 99.5% of the time or better and <br />Brycer shall use reasonable efforts to provide Client with advance notice of any unscheduled <br />downtime. <br />2. Response Time. <br />Brycer shall respond to telephone calls from Client within two hours of the call and/or message and <br />all emails from Client within two hours of the receipt of the email. <br />3. Customer Suppnrt <br />Customer support hours are 24/7/365. The toll free number is 1-855-279-2371. <br />Brycer will assign client a dedicated customer representative with direct access to their email and <br />work number. <br />REV: 02-12-21 PR <br />