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Services priced on a per unit (seat) method will require a minimum of 20 units per location, per day to be performed. A reduction in volume may be subject to additional fees, where premium rates will apply. The rates presented in Table 2 apply to scheduled Services that are performed during Standard Business Hours (meaning 8:00 a.m. to 5:00 p.m. local time, Monday through Friday, excluding holidays). When Seller invoices for scheduled Services that are not performed during Standard Business Hours, Services Fees will be calculated at 150% of the Unit Rates. For any unscheduled (i.e., emergency) Services performed at any time of the day, Services Fees will be calculated at 200% of the Unit Rates. Any non -Hourly Units will be measured in one (1) unit increments when Services are performed remotely or at any Customer -Designated Location(s) (as defined below). Any Hourly Units will be measured in one (1) hour increments with a minimum of one (1) hour billed each day Services are performed remotely and four (4) hours billed each day Services are performed at any Customer -Designated Location(s). When Hourly Seller personnel must travel more than two (2) hours a day to work at any Customer -Designated Location(s), there will be a minimum of eight (8) hours billed for each day (less travel time that is invoiced pursuant to the "Expenses" section below). Cancellation Fee's • If a scheduled assignment is cancelled less than 24 -hours before scheduled start time and Provider has a resource confirmed, a cancellation fee of $313.50 USD per resource will be payable. • Reschedules less than 24 hours will be billed at 50% of minimum site rate. • Cancellations and Reschedules once the Technician is en route or arrived onsite, at no fault of Provider, will be billed at the full site rate. • Return visits due to cancellation or reschedules will be billable at the standard rates. • The cancellation fee is not payable if the cancellation was due to force majeure including but not limited to fire, flood, earthquake, storm, interruption or failure of power source. Upon notice, Seller may adjust the rates above, provided that the rates will remain fixed for at least six (6) months after the SOW Effective Date and then again for at least six (6) months after any subsequent adjustment. The rates above only apply to Services specified in this SOW as it may be amended by one or more Change Order(s). EXPENSES When Seller's personnel are located more than 30 miles from the Customer -Designated location, travel charges will apply. Seller will invoice Customer for the time Seller's personnel spend traveling to and/or from the Customer -Designated Location(s) (or otherwise, as necessary) at a rate of $85/hour. Seller will make efforts to schedule appropriate personnel from Seller's offices located nearest to the Customer -Designated Location(s) in order to minimize such expenses. Seller's ability to do so may depend on various factors (e.g., specialized project skills needed, personnel availability, and changes to, or challenges inherent in, the Anticipated Schedule). Seller will invoice Customer for Seller's reasonable, direct costs incurred in performance of the Services. Direct expenses include, but may not be limited to: airfare, lodging, mileage, meals, shipping, lift rentals, photo copies, tolls and parking. Seller will charge actual costs for these expenses. Any projected expenses set forth in this SOW are estimates only. Upon execution of this SOW, travel will be scheduled to occur no less than two (2) weeks after the date of Customer's request for travel. Should Customer request that travel be expedited, Customer will be billed for any additional travel and expense costs that apply. Page 5 Version 3, Template 1-1 ..J Drafted by Alex Goes, REQ53719