Agmt22 County of San Mateo - Laserfiche WebLink

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Contract Template <,000 May 2021 Page 17 REV: 06-16-22 SK understanding that some services may need to be in person. Contractor will also – to the extent possible - provide access to services online. Due to risks presented by COVID-19, during the COVID-19 pandemic, Contractor is able to shift operations to be primarily offered by phone and remotely. However, processes should be in place for clients who don’t have access to phones or the internet and therefore need to access services in person. b) Maintain coverage plans. In situations in which the Contractor will be closed or unavailable at any time during regular hours of operation (9:00 a.m. to 5:00 p.m., Monday through Friday), coverage plans will be implemented as follows. (1) Staff meetings or trainings – Contractor can have brief closures of up to 2 hours per week for staff meetings or trainings. If staff meetings or trainings are over 2 hours per week, Contractor will collaborate with a neighboring Core Service Agency to ensure access to emergency and safety net services at all times during regular hours of operation. (2) Other rare/unforeseen circumstances (i.e., a power outage) – For these situations, Contractor will collaborate with a neighboring Core Service Agency to ensure access to emergency and safety net services at all times during regular hours of operation. (3) Holidays – If a Contractor has a holiday closure on a County holiday, a coverage plan with a neighboring Core Service Agency is not needed. However, if a Contractor has a holiday closure on a non-County holiday, the Core Service Agency will collaborate with a neighboring Core Service Agency to ensure access to emergency and safety net services at all times during regular hours of operation. 24. Provide an accessible office location (Core Service Agency location) and appropriate office configuration. Contractor will ensure that: a) The location where Core Services are provided is located within the contracted service area, and in a location in the community that is accessible to clients/potential clients. b) The office location has ample parking for those who drive to the office and is easy to access for clients who utilize public transportation. c) The office location accommodates emergency food as described in 6 above. d) The office location maintains accessibility in compliance with the Americans with Disabilities Act (ADA). This includes restrooms and accessible entrances and exits. e) Any space that requires a client to share personal information is configured in a way to ensure privacy, including the reception area and spaces where staff meet with clients. f) Additional safety protocols are in place for clients and staff in response to the COVID-19 pandemic. 25. Provide additional related services upon request by County and as agreed upon by both parties as long as it does not exceed the total Agreement obligation amount. (End of Exhibit A) ATTY/AGR.2022.153/County of San Mateo (HSA Contract June 2022) (Page 17 of 37) DocuSign Envelope ID: F5FF63A3-8103-4442-8F5F-F37301405123