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<br />EXHIBIT A <br />SCOPE OF WORK <br />a. Setup <br />a.1 Data Collection and Site Selection. For dedicated irrigation accounts, Agency provides Waterfluence with account information <br />including at least one year of historical water use. Waterfluence organizes information and recommends sites to include in the <br />program given account-to-site associations, program objectives and budget. Waterfluence collects water prices and local daily <br />weather data. Agency finalizes site selection. <br />a.2 Landscape Maps. For selected sites, Waterfluence creates digital landscape maps based on recent aerial imagery. Maps include <br />polygons measuring the square footage of irrigated turf, irrigated shrubs/trees, and water features. <br />a.3 Agency Website Access. Agency staff get online access to www.waterfluence.com with a dashboard comparing actual water use <br />to a budget benchmark for each of their sites. Budgets are based on real-time weather matched with the billing cycle and site- <br />specific characteristics. <br />a.4 Account Holder Access. Waterfluence uses multiple tactics to onboard account holders to its website by leveraging: 1) agency <br />billing phone and email addresses, 2) account holders already in Waterfluence, 3) the landscape contractor community, and 4) <br />interactions with account holders with other agency programs. For sites without a known account holder, Waterfluence prints <br />and mails a packet with an introduction letter and an initial Water Use Report to encourage online participation. <br />b. Base or Premium Subscription <br />b.1 Monthly Data Collection and Notifications. At the beginning of each month, Agency forwards Waterfluence a digital file with <br />the previous month’s water use for accounts in the program. Waterfluence processes new water use and notifies online contacts <br />that updated information is ready to view. Sites without online contacts are mailed a water use report in March (once a year) to <br />help prepare for the irrigation season and encourage online access. <br />b.2 Contact Management. Waterfluence continually updates account holder information. This includes monitoring changes in agency <br />account number/billing address and investigating email bounce backs or returned mail envelopes. Agency staff can assist process <br />to maximize program engagement. Account holders can authorize additional stakeholders such as HOA board members and <br />landscape contractors to access their sites’ information online. <br />b.3 Customer Service. Waterfluence provides customer service to all users via website messages, email, and toll-free telephone <br />number. Agency staff can add messages regarding landscape events, useful hyperlinks, or irrigation policies to the website. <br />b.4 Map Updates. Waterfluence maintains and adjusts landscape maps over time as new aerial imagery becomes available. Users are <br />encouraged to modify their site maps online to keep them accurate; Waterfluence staff vet map changes made by users for <br />conformance with mapping guidelines. <br />b.5 Hourly Water Data. Agencies with advanced metering infrastructure (AMI) systems can forward hourly data to Waterfluence to <br />process and display on its website. Waterfluence AMI features include hourly and daily charts, leak notification, and irrigation- <br />centric insights related to day spikes, days-per-week of irrigation, and daytime irrigation. <br />b.6 Website Maintenance. Waterfluence continuously maintains all features and security of its website. <br />b.7 Annual Report. Each March, Waterfluence creates an annual report summarizing water data from the previous calendar year for <br />agencies with over 100 sites in program. Topics address site characteristics, user engagement, trends in overwatering, and <br />potential ways to improve the program.