Agmt22 Axon Enterprises, Inc. - Laserfiche WebLink

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5 Service Maintenance. Maintenance will take place according to Vendor’s prevailing Maintenance Schedule, which may be found at https://www.axon.com/trust/maintenance. Maintenance periods may periodically result in the Service Offerings being Unavailable to City. Downtime falling within Scheduled Routine or Planned maintenance is Scheduled Downtime and is not eligible for Service Credits. Emergency maintenance may have less than a 24-hour notification period. Emergency maintenance may be performed at any time, with or without notice as deemed necessary by Vendor. Emergency maintenance falling outside Scheduled Routine or Planned maintenance is eligible for Service Credits 6 Exclusions. The Service Commitment does not apply to any unavailability, suspension or termination of the Service Offerings, or any other Axon Evidence performance issues 6.1 caused by factors outside of Axon’s reasonable control, including any force majeure event, terrorism, sabotage, virus attacks, or Internet access or related problems beyond the demarcation point of the Service Offerings (including Domain Name Server issues outside Axon’s direct control); 6.2 that result from any actions or inactions of City or any third party; 6.3 that result from City’s communication delays, including wrong, bad or missing data, improperly formatted, organized or transmitted data received, or any other data issues related to the communication or data received from or through City; 6.4 that result from City equipment, software or other technology and/or third-party equipment, software or other technology (other than third party equipment within Axon’s direct control); 6.5 that result from any maintenance as provided for pursuant to this SLA; or 6.6 that arise from Axon’s suspension and termination of City’s right to use the Service Offerings in accordance with this Agreement. ATTY/AGR.2022.299/Axon Enterprises, Inc. (RCPD Axon Fleet Cameras) (Page 17 of 32)