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E204 <br /> <br />April 1, 2022 <br /> <br />REV: 09-20-2022 SK <br />Customer may use the credits toward any combination of Professional Services, Training, PSS, Esri Managed <br />Cloud Services, or related travel expenses. Customer may order, for an additional price, additional Learning <br />and Services Credits. Learning and Services Credits may be exchanged as described at the applicable <br />Advantage Program website. Esri will provide a monthly report outlining usage of Learning and Services Credits <br />to date to the Authorized Contact. <br />e.Technology Webcasts. Esri will provide an email invitation to the Authorized Contact for webcasts <br />presenting business and technical information related to enterprise GIS. <br />f.No Project Services. The Advantage Program is not designed for Esri to provide project-specific Professional <br />Services such as custom application or database development for solutions or applications. Esri will not provide <br />these types of Professional Services under the Advantage Program and does not warrant that Deliverables <br />provided under an Advantage Program will comply with Specifications. <br />8.3 Authorized Contact Information. Customer identifies the following person as its initial Authorized Contact. <br />Contact Name: Stephen de Jong <br />Address: 1017 Middlefield Rd <br />City, State, ZIP: Redwood City, CA, 94063 <br />Email: sdejong@redwoodcity.org <br />Telephone: (650) 780-7230 <br />8.4 Current on Maintenance. Customer must remain current on standard Software Maintenance during the <br />Advantage Program term. <br />8.5 Authorization of Learning and Services Credits Use. Customer will contact its account manager or Advisor <br />to consume Learning and Services Credits for a particular request. Esri will submit an Activity Description by email <br />to Customer for confirmation and authorization to use Learning and Services Credits. Customer may authorize the <br />consumption of Learning and Services Credits by submitting an email. Esri will begin work and deduct the estimated <br />credit amount stated in the Activity Description from the unused Learning and Services Credits available. <br />8.6 Activity Descriptions for Esri Managed Cloud Services. The Activity Description for Esri Managed Cloud <br />Services orders must include the following: <br />a.The Esri Managed Cloud Services Term. The time period in which Esri provides the Esri Managed Cloud <br />Services to Customer. The Esri Managed Cloud Services term does not begin until setup and deployment of <br />the data and application are complete. <br />b.Targeted System Availability. The minimum percentage of time that Customer has external access to the <br />application and associated Customer Content through the Internet. Examples of supported levels of system <br />availability are 95 percent, 99 percent, and 99.9 percent. Not all Esri Managed Cloud Services offerings <br />include a Targeted System Availability. <br />c.Number of Anticipated Requests. A The number of requests made by an end user through a client (e.g., <br />desktop computer, web application, mobile device) and sent to a server(s) that is set up in the Esri Managed <br />Cloud Services Environment by Esri and performs computational tasks on behalf of the end user. An example <br />of a common request used in a GIS is a map request. A map request is made every time a user pans, zooms, <br />or queries a map service. <br />d.Amount of Data Storage. The storage capacity required to retain digital data, which is to be used and <br />consumed in Customer GIS applications or Cloud Services. <br />e.Learning and Services Credits Consumption. The price for the Esri Managed Cloud Services in Learning <br />and Services Credits. <br />The Data storage location may be defined in the Activity Description. <br />8.7 Travel and Per Diem Expenses. Any Esri travel and per diem expenses will be quoted separately. Travel <br />expenses will include a 15 percent burden, and per diem will be determined in accordance with the full daily limits <br />specified on the government Defense Travel website at https://www.defensetravel.dod.mil/site/perdiemCalc.cfm. <br />Customer will use Learning and Services Credits for travel and per diem expenses. <br />8.8 Notification of Consumed Credits. Esri will notify Customer if the authorized Learning and Services Credits <br />ATTY/AGR.2022.349/ESRI (Page 12 of 25)