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DocuSign Envelope ID: 895D2A90-533F-4A74-8650-530137EA9E81 <br />ABAG/City Innovate <br />PROVIDER Bench Management Software <br />Page 39 <br /> <br /> <br /> <br /> <br /> <br />Uptime Penalties <br /> <br />Availability SLA of 99.9% during <br />business hours; Availability SLA of <br />99% outside of business hours <br /> <br />See 1.8 below <br /> <br /> <br />1.8. The penalties will take the form of reduced financial payments (that is, amounts <br />withheld from MTC payments to City Innovate). In any calendar year, for each 30 <br />continuous days of system unavailability, City Innovate shall provide MTC a <br />credit in the amount as described below: <br /> <br />Uptime Penalty <br />Monthly Uptime Percentage for any calendar month is <br />between 99.9% and 97.0% <br />1 week credit <br />Monthly Uptime Percentage for any calendar month is <br />between 97.0% and 95.0%; <br />2 week credit <br />Monthly Uptime Percentage for any calendar month is <br />less than 95.0%. <br />3 week credit <br />DocuSign Envelope ID: 8A67B327-8D8D-41F3-A9AA-0E6612310575