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DocuSign Envelope ID: 895D2A90-533F-4A74-8650-530137EA9E81 <br />ABAG/City Innovate <br />PROVIDER Bench Management Software <br />Page 19 <br /> <br /> <br />4. Provide end-user and admin support <br />1. Real-time <br />2. Email <br />3. Phone <br />4. Self-service <br />5. Additional reports or integrations (optional) <br /> <br />4. SCHEDULE <br />Below is a high-level schedule. A detailed schedule with activities, durations, dependencies and <br />resources will be developed at the beginning of the project. <br />Month 1 Month 2 Month 3 Month 4 - 24 <br />Phase 1a - Configure Vendor Manager <br />Phase 1b - Develop Invoice Management <br />and integrations <br />Phase 2 - Training and Onboarding <br />Phase 3 - Maintenance and Operations <br /> <br /> <br /> <br /> <br /> <br /> <br />5. BENEFITS & FEATURES <br /> <br />Request for Bid (RFB) <br />REAP Portal Website ✅ <br />Invitation based user accounts ✅ <br />Vendor and Organization profile management ✅ <br />User onboarding and profile management ✅ <br />Develop RFB details ✅ <br />Filter and search for vendors ✅ <br />Invite vendors to bid ✅ <br />RFB read receipt ✅ <br />Track bid status ✅ <br />Submit RFB addendum ✅ <br />Vendor drafts and submits bid ✅ <br />Review and award bid ✅ <br />Automated system emails ✅ <br />Configure email templates and triggers ✅ <br />Configure vendor categories ✅ <br />Configure Bay Area jurisdictions ✅ <br />DocuSign Envelope ID: 8A67B327-8D8D-41F3-A9AA-0E6612310575