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10 EAP Services Agreement EXHIBIT A DESCRIPTION OF SERVICES EMPLOYEE ASSISTANCE PROGRAM SERVICES Subject to the terms and conditions of this Services Agreement, the EAP Services selected by Group and provided by Plan are reflected in this EXHIBIT A: DESCRIPTION OF SERVICES and SERVICE AND FEE SCHEDULE. Additional EAP Services may be provided at Group’s request under the terms of this Services Agreement. All Services described in this Services Agreement are available within the United States only. International EAP Services are only available if specifically described and priced separately. 1. UNLIMITED TELEPHONIC ASSESSMENT AND REFERRAL: Unlimited telephonic access to the EAP call center staff, available 24 hours per day, 7 days per week, 365 days per year for purposes of assessing member needs and referring to appropriate EAP Services. 2. SESSION MODEL: Sessions are intended to assist with emotional, family, personal, or work-related behavioral health issues. RFL offers our members the choice in how they wish to use their sessions. RFL has a network of professionals who can offer services face-to-face, telephonically, or via televideo (when appropriate). Each member is entitled, on a contract year, up to the number of sessions per problem as set forth herein under Exhibit B (e.g., up to a set number of sessions per member per problem under the EAP Session Model), unless a State regulation requires otherwise. All sessions require prior authorization. The member must contact Company to receive referrals and authorizations for all sessions whether face-to-face, telephonic, or televideo. Marital and/or family sessions are considered one problem for the couple or family and sessions are not authorized individually for each attendee. Face-to-face, telephonic, and televideo sessions count toward the number of sessions per member per problem. 3. EAP PROVIDER NETWORK: A nationwide network of licensed behavioral health professionals, who meet all Plan credentialing standards, and who are contracted by Plan, as independent contractors, to provide counseling to Members. EAP Network Providers include, but are not limited to: social workers, licensed professional counselors, marriage and family therapists, master’s level psychiatric nurses and psychologists. 4. TRAINING AND EDUCATION: The term “Training and Education” refers to training, provided by Plan, or a Plan Contracted educator to the Group, concerning general behavioral health and work/life issues. This includes Employee Orientation Meetings and Supervisor Orientation Trainings. This training may be provided in different ways, i.e. in-person, telephonically, or web- based (webinars). Additional fees apply to webinars with over 50 participants (participants are defined as unique phone lines calling into the webinar). Department of Transportation (DOT) services are excluded from standard Training and Education services. For specialized DOT training, see separate definition under Drug Free Workplace Services. Mental Health First Aid trainings are excluded from standard Training and Education services. For specialized Mental Health First Aid training, see separate definition under Mental Health First Aid. 5. MANAGEMENT SERVICES: MANAGEMENT CONSULTATION: A telephonic resource for managers, supervisors, and human resources professionals to assist in identifying and resolving workplace issues and REV: 03-10-23 MI ATTY/AGR.2023.039/Aetna (EAP Services Agreement) (Page 11 of 42)