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15 EAP Services Agreement <br /> <br /> <br /> <br />WORK/LIFE PROGRAM SERVICES <br />1. UNLIMITED TELEPHONIC ACCESS: Unlimited telephonic access to the call center staff, available <br />24 hours per day, 7 days per week, 365 days per year. <br /> <br />2. CAREGIVING SERVICES: Services that include consultation, information, education and referral <br />services in connection with, in part, adoption, child care, parenting, temporary back-up care, summer <br />care, special needs, high-risk adolescents, academic services, education loans, grandparents as parent, <br />adult care, elder care, and disaster resources. <br /> <br />3. PERSONAL SERVICES: Free educational materials, personalized referrals, and interactive web tools <br />to assist with: <br /> <br /> Health & Wellness--Children’s health; women’s health; men’s health; seniors’ health; weight <br />loss and nutrition; fitness and exercise programs; general health; safety; stress management; <br />information on diseases and conditions; and more. <br /> <br /> Daily Life--Home improvement; pet care; consumer information; automotive services; <br />relocation; travel; time management; cleaning services; and more. <br /> <br />4. LEGAL, FINANCIAL, and IDENTITY THEFT SERVICES: Services provided through the EAP that <br />include: <br /> <br />LEGAL SERVICES: <br /> <br /> ½ hour Initial Consultation with selected participating attorney on an unlimited number of <br />new Legal Topics (each plan year). Certain topic areas are excluded, including <br />employment law. Also excluded are matters that, in the attorney’s opinion, lack merit. <br />Court costs, filing fees and fines are the responsibility of the member. If members choose <br />to continue with the participating attorney and hire that attorney on their own, they will <br />receive 25% off of the fees for services beyond the initial consultation (excluding flat legal <br />fees, contingency fees, and plan mediator services). <br /> <br /> Mediation Services – Each member is entitled to one (1) initial thirty minute office or <br />telephone consultation per separate legal matter at no cost with a participating mediator. In <br />the event that the member wishes to retain a participating mediator after the initial <br />consultation, they will be provided with a preferred rate reduction of 25% from the <br />mediator’s normal hourly rate. Typical matters may include divorce and child custody, <br />contractual and consumer disputes, real estate and landlord tenant, car accidents and <br />insurance disputes. <br /> <br /> Simple Will Preparation: Members receive resources to complete one Simple Will. <br /> <br /> All initial consultation (and discounted consultations) must be for legal matters related to <br />the Employee and eligible household members. <br /> <br />REV: 03-10-23 MI <br />ATTY/AGR.2023.039/Aetna (EAP Services Agreement) (Page 16 of 42)