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REV: 03-17-23 MI EXHIBIT G SCHEDULE OF SUPPORT SERVICES 1. Service Level Agreement This Service Level Agreement (“SLA”) pertains to the Agreement to which it is attached between Dropcountr and Utility. All capitalized terms not defined herein shall have the meanings given to them in the Agreement and Exhibit C thereto. Section 11 of the Agreement Dropcountr will comply with the service level requirements set forth in Section 11 of the Agreement. Scheduled Maintenance Dropcountr may conduct maintenance and upgrades at any time upon forty-eight (48) hours’ notice to Utility (“Scheduled Maintenance”), which may cause the Platform Services to be temporarily unavailable. If Dropcountr anticipates that downtime will occur during any Scheduled Maintenance, Dropcountr will use commercially reasonable efforts to notify Utility in advance. Dropcountr will use commercially reasonable efforts to perform all Scheduled Maintenance during non-peak hours in an effort to limit disruption to Utility. Notwithstanding the foregoing, Dropcountr shall not be required to give advance notice of, or delay to non-peak hours, any maintenance required to address critical time-sensitive issues, where waiting to perform maintenance may pose a risk to Dropcountr’s platforms, systems, or data. Service Availability Dropcountr will use commercially reasonable efforts to make the Platform Services available 99.9% of the time as measured on a monthly basis, excluding downtime for Scheduled Maintenance. Service Credits For any month in which the service availability (calculated as described above) falls below the commitment of 99.9%, Dropcountr will owe Utility an availability credit in accordance with the schedule below: Service Availability % of Imputed Monthly Fee to be Credited Against Next Monthly Fee** 99.9% or greater 0% 99.5% up to 99.9% 5% 99.0% up to 99.5% 10% 98.0% up to 99.0% 20% 97.0% up to 98.0% 30% 95.0% up to 97.0% 40% Less than 95.0% 50% ** Credit will be calculated by (a) dividing the annual Subscription Fee paid by 12 months; and (b) applying the indicated percentage to the resulting imputed monthly fee. ATTY/AGR.2023.056/Dropcountr, Inc. (Water Utility Customer Portal) (Page 30 of 32)