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<br />17162158.1 <br />“Retail Customers” means any customer that purchases water from San Francisco that is not <br />a Wholesale Customer, whether located inside or outside of San Francisco. <br />“Retail Service Area” means the areas where SFPUC sells water to Retail Customers. <br />“Retail Water” means water sold by the SFPUC to its Retail Customers within and outside San <br />Francisco. <br />“San Francisco” refers to the City and County of San Francisco. <br />“SFPUC” refers to the San Francisco Public Utilities Commission as an operating department <br />of San Francisco, the General Manager of which reports to the Commission. <br />“SFPUC Bureaus” refers to the portions of the SFPUC that provide support services to the <br />SFPUC Operating Departments. These presently consist of the General Manager’s Office, <br />Business Services, and External Affairs. <br />“SFPUC Operating Departments” refers to the Water, Hetch Hetchy and Wastewater Program <br />Enterprises under the control and management of the SFPUC pursuant to the San Francisco <br />Charter. <br />“SFPUC Storage Account” refers to the book account maintained by the SFPUC showing the <br />amount of water stored in the Southern Westside Basin pursuant to the Project Operating <br />Agreement. <br />“Shared Facilities” refers to an Existing Facility that is owned by a Participating Pumper, as <br />upgraded through the expenditure of Regional capital costs under Section 5.04 of this <br />Agreement and operated in part as a Project Facility. <br />“Substantially Expended”: A bond issue series is substantially expended when 98% of the <br />proceeds and investment earnings contributed to the project fund have been expended. <br />“Supply Assurance” means the 184 MGD maximum annual average metered supply of water <br />dedicated by San Francisco to public use in the Wholesale Service Area (not including San <br />Jose and Santa Clara) in the 1984 Agreement and Section 3.01 of this Agreement. <br />“Target Balance,” for purposes of determining the Wholesale Capital Fund unencumbered <br />balance under Section 6.08.E and amended Attachment M-3 beginning in FY 2018-19, means