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51062.00005\41629185.1 REV: 12-07-23 MI Blazestack Inc. 907 Ranch Rd 620 S # 302, Lakeway, TX 78734 hello@blazestack.com (855) 735-6673 CONFIDENTIAL Last updated: May 22, 2023 3. RESPONSIBILITES AND RESTRICTIONS 3.1. Blazestack Responsibilities. Blazestack shall: (i) provide Customer with access to the Service in accordance with this Agreement and all applicable laws; and (ii) provide the Service with a minimum of 99.0% Uptime during any calendar month, except Blazestack shall have 2 days to restore availability after any downtime. “Uptime” means the availability of the Service, excluding lack of availability due to Customer or third-party causes, downtime for maintenance, or a Force Majeure Event. Blazestack shall provide Customer with three (3) days’ notice of any scheduled downtime for maintenance purposes and shall make commercially reasonable efforts to conduct such maintenance during non-business hours. 3.2. Customer Responsibilities. Customer shall: (i) ensure Users to comply with this Agreement; (ii) ensure that any firewalls or other security measures are properly configured to allow Blazestack internet traffic on the necessary IP addresses and ports; (iii) whitelist any and all *.blazestack.com domains and *@blazestack.com email addresses, and disable any ad blockers, pop-up blockers, content filters, or any other technologies that may interfere with Blazestack security or User usability, in order to enable proper functioning of the Service; (iv) reasonably cooperate with Blazestack so that Blazestack can provide the Service; (v) be responsible for the Customer Data including the accuracy and legality of the Customer Data; (vi) use reasonable efforts to prevent unauthorized access or use of the Service and promptly notify Blazestack if Customer discovers any unauthorized access or use; (vii) use the Service in accordance with this Agreement and applicable laws; and (viii) create Reports in accordance with industry standards. Furthermore, the Customer is responsible for the results of the use of the Service, including any and all Reports, and hereby acknowledges to Blazestack that (a) Customer is solely responsible for any such use of Report and (b) Blazestack is not certifying or validating any portion of the Report. 3.3 Restrictions. Only Users may use the Service and only with the account credentials issued to that User. Users may not share their account credentials. Customer shall not, and shall not permit any third party to: (i) use the Service except as expressly authorized under this Agreement; (ii) interfere with or disrupt the integrity or performance of the Service; (iii) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make the Service available to third parties; (iv) remove any title, trademark, copyright, or restricted rights notices or labels from the Service; (v) modify or create a derivative work of the Service or any portion of the Service; or (vi) reverse engineer, disassemble, decompile, decode, adapt or otherwise attempt to derive or gain access to the source code, object code or underlying structure or algorithms of the Service; (vii) access or attempt to access or use the Services for purposes of competitive analysis of the Services or the development, provision, or use of a competing software service or product. 4. FEES 4.1. Fees. Subject to the provisions of this Agreement, Customer shall pay all fees specified in all Order Forms (“Fees”). Fees are quoted and payable in United States dollars and are non- refundable, except as described in Section 7 (Term and Termination). Acceptable forms of payment are limited to credit card, ACH, wire transfers and physical check, provided that Blazestack may change acceptable forms of payment upon thirty (30) days’ notice to the Customer. ATTY/AGR.2023.294/Blazestack (Fire Investigation Case Management Software) (Page 4 of 10)