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51062.00005\41156529.1 <br />CITY OF REDWOOD CITY, CA – TECHNOLOGY SERVICE AGREEMENT <br />AGENCYCOUNTER FROM BUILDINGEYE, INC. <br />ACT Service Agreement XXII <br />REV: 02-06-24 SK <br />Exhibit “A” <br />SCOPE OF SERVICES <br />A. OBJECTIVE <br />AgencyCounter Application: The AgencyCounter application presents <br />the abundance of public records held by a government agency; these <br />records/record types are aligned to department/business functions i.e. <br />building, land use, code compliance, public works, inspections, et al. <br />The scope of services provides for the hosting of current and historical <br />data, the integration of data from data sources and other professional <br />services. All services provided are turnkey, with Agency resources only <br />required to agree user and data configurations. <br />The objective of the application is to present records residing in the <br />Agency’s ERP and data repository systems, their respective <br />workflow/review process and to communicate this as authoritative <br />information to Agency officials, staff and citizens through its proprietary <br />interface. <br />Users are assigned a Role in AgencyCounter, these roles manage the <br />features available, such as creating alerts and data accessed when <br />searching, filtering, and sharing information. <br />A free map component is included to make it easy for Users to locate their <br />area of reference. Scorecards are statistics shortcuts that enable a User <br />to view information based on frequently requested or logical searches. <br />B. NEW PROJECT INTEGRATION TIMELINE <br />Consultant will implement data preparation and present Agency data in <br />the AgencyCounter application within a timeframe of six (6) weeks from <br />the contract execution date. The project timeline is a six (6) week program <br />that requires less than four (4) hours of allocated time for conference <br />calls with the relevant Department staff from the Agency during the <br />integration stage. <br />C. CONTINUING PROJECT TIMELINE <br />Consultant will provide all services, and functions of the AgencyCounter <br />platform as agreed with the Agency to ensure seamless continuity from <br />contract to contract. <br />D. APPROACH FOR NEW PROJECTS <br />Consultant works with the Agency on an agreed schedule of work to <br />include, but not limited to, the setup of communications between the <br />project liaisons, prerequisite requirements, provision of access to the <br />CentralSquare API (Application Program Interface) and when available, <br />any and all other systems required for integration to AgencyCounter, <br />engagement on technical, product delivery and other matters as they <br />arise. The steps are as follows: <br />1. Consultant is granted access to the back office systems data via the <br />ATTY/AGR.2024.012/Buildingeye (AgencyCounter Service Agreement) (Page 14 of 26)