Agmt24 Agencycounter from Buildingeye, Inc. Technology

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51062.00005\41156529.1 CITY OF REDWOOD CITY, CA – TECHNOLOGY SERVICE AGREEMENT AGENCYCOUNTER FROM BUILDINGEYE, INC. ACT Service Agreement XXII REV: 02-06-24 SK Agency’s data. “Metadata” means complementary data, provided by the Agency to enhance the AgencyCounter application to include GIS information such as known local areas (districts, neighborhoods) that assists a user to find information in intuitive ways. “Module” means and reflects the operational equivalent of the source data and the verticals within government departments, such as Building, Planning, Code Enforcement, Business Licenses, Fire Inspections, Engineering, Public Works, Environmental, et al. “Premium Services” means functions and capabilities available to Users on a request basis, these services consumed by Users with specific purpose are metered and billed in accordance with Exhibit B. “Private Release” means an AgencyCounter Integration instance which is in the main configured for use by the Agency and is deemed delivered in “Private Release” form, prior to their official release to the Public. Each module is delivered once complete. The proposed project schedule when agreed between Consultant and the Agency is completed accordingly. A “Private Live Release” means the Agency data for a given period is available with all functions working in the application on the basis of an agreed configuration file. “Software” means all or any portion of the global version of the binary computer software programs and updates and enhancements thereto, (including corresponding source code, unless specifically excluded herein) and Documentation delivered by Consultant to the Agency, including the Application and included services. Software includes the third-party software delivered by Consultant, and modifications made to the Software. Software does not include source code to third party software. Unless specifically stated otherwise, all Software is delivered to Customer only if and when generally commercially available. “User” means all end users of the Application, Software and Hosted Service. “User Information” means user personal information such as name, address and personal email address to request alerts and/or notices. 2. SCOPE OF SERVICES. Consultant shall perform the services described in Exhibit “A,” attached hereto and incorporated herein by reference, in accordance with the terms and conditions contained in this Agreement. 3. TIME FOR PERFORMANCE. Time is of the essence in the performance of services under this Agreement and the timing requirements set forth herein shall be strictly adhered to unless otherwise modified in writing in accordance with this Agreement. Consultant shall commence ATTY/AGR.2024.012/Buildingeye (AgencyCounter Service Agreement) (Page 2 of 26)