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<br />EXHIBIT A <br />SCOPE OF WORK <br />a. Setup <br />a.1 Data Collection and Site Selection. For irrigation accounts, Agency provides Waterfluence with account information <br />including at least one year of historical water use. Waterfluence organizes information and recommends sites to <br />include in the program given account-to-site associations, program objectives and budget. Waterfluence collects <br />water prices and local daily weather data. Agency finalizes site selection. <br />a.2 Landscape Maps. For selected sites, Waterfluence creates digital landscape maps based on recent aerial imagery. <br />Maps include polygons measuring the square footage of irrigated turf, irrigated shrubs/trees, and water features. <br />a.3 Agency Website Access. Agency staff get online access to www.waterfluence.com with a dashboard comparing <br />actual water use to a budget benchmark for each of their sites. Budgets are based on site-specific characteristics <br />and real-time weather matched with the billing cycle. <br />a.4 Account Holder Access. Waterfluence uses multiple tactics to onboard account holders to its website by leveraging: <br />1) account holders already in Waterfluence, 2) the landscape contractor community, and 3) interactions with account <br />holders with other agency programs. For sites without a known account holder, Waterfluence prints and mails a <br />packet with an introduction letter and an initial Water Use Report to encourage online participation. <br />b. Annual Subscription <br />b.1 Monthly Data Collection and Notifications. At the beginning of each month, Agency forwards Waterfluence a digital <br />file with the previous month’s water use for accounts in the program. Waterfluence processes new water use and <br />notifies online contacts that updated information is ready to view. Sites without online contacts are mailed a water <br />use report in March (once a year) to help prepare for the irrigation season and encourage online access. <br />b.2 Contact Management. Waterfluence continually updates account holder information. This includes monitoring <br />changes in agency account number/billing address and investigating email bounce backs or returned mail <br />envelopes. Agency staff can assist to maximize program engagement. Account holders can authorize additional <br />stakeholders such as HOA board members and landscape contractors to access their sites’ information online. <br />b.3 Customer Service. Waterfluence provides customer service to all users via website messages, email, and toll-free <br />telephone number. Agency staff can add messages regarding landscape events, useful hyperlinks, or irrigation <br />policies to the website. <br />b.4 Map Updates. Waterfluence maintains and adjusts landscape maps over time as new aerial imagery becomes <br />available. Users are encouraged to modify their site maps online to keep them accurate; Waterfluence staff vet map <br />changes made by users for conformance with mapping guidelines. <br />b.5 Hourly Water Data. Agencies with advanced metering infrastructure (AMI) systems can forward hourly data to <br />Waterfluence to process and display on its website. Waterfluence AMI features include hourly and daily charts, leak <br />notification, and irrigation-centric insights related to day spikes, days-per-week of irrigation, and daytime irrigation. <br />b.6 Website Maintenance. Waterfluence continuously maintains all features and security of its website. <br />b.7 Annual Report. Each March, Waterfluence creates an annual report summarizing water data from the previous <br />calendar year for agencies with over 100 sites in program. Topics include program activity, trends in overwatering, <br />user engagement, and potential ways to improve the program.