Laserfiche WebLink
REV: 10-03-24 MI <br />EXHIBIT A <br />SCHEDULE OF SOFTWARE AND SERVICES <br />Standard Features: <br />Dedicated portal for all CORE programs <br />Hosted Software to Administer Program(s) <br />Dedicated Client Success Manager <br />Technical Support (Monday – Friday: 8:00 a.m. to 8:00 p.m. EST) <br />Supported on all modern web browsers <br />Data Storage, Backup, and Recovery <br />Upgrades and Enhancements <br />Security Features: <br />Hosted in the cloud by Microsoft Azure <br />All data stored in U.S. FedRAMP certified Microsoft datacenters <br />Geo-replication across multiple U.S. data centers for business continuity <br />SQL Database encryption protects and encrypts all data “at rest” <br />Implementation Services: <br />System Configuration <br />Program Design <br />Administrator Training <br />ATTY/AGR.2024.180/Neighborly Software (Page 13 of 26)