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REV: 11-06-24 MI <br />EXHIBIT B <br />SCHEDULE OF SERVICES <br />Provider shall provide the City Premium Customer FIRST Technical Support, which includes: <br />1. No charge for software version upgrades <br />2. Customer support shipments including new releases of software, maintenance releases, <br />service packs, security fixes, patches, updates and hotfixes <br />3. Emergency 24/7/365 technical telephone support <br />4. AVEVA direct technical support: access to technical resources at both the local <br />distributor and directly from AVEVA <br />5. Access to the AVEVA Knowledge and Support Center website: search for answers to <br />questions and log and track cases <br />6. Online training webinars: access to library of eLearning webinars <br />7. Access to the Customer FIRST Mobile Support App <br />ATTY/AGR.2024.215/E & M Electric and Machinery, Inc. (AVEVA Subscription) (Page 14 of 20)