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REV: 11-06-24 MI <br />support of the Software Solution is included in the fees for the Software and Services which <br />are set forth in the Fee Schedule. Response times in connection with support requests will <br />be as set forth in Exhibit F (“Schedule of Support Services”). <br />b.In the event that the City requires customization of the Software, additional training <br />or extraordinary support, then the City and Provider will agree on the additional cost for <br />such services, or if a standard rate schedule for additional services is set forth in the Fee <br />Schedule, then such standard rates will apply. <br />6. Contract Documents. The following documents shall govern the performance of this <br />Agreement and the terms and conditions for the provision of the Software and Services <br />(collectively, the “Contract Documents”): <br />a.This Agreement; <br />b.Terms of Service Addendum; <br />c.Schedule of Software; <br />d.Schedule of Services; <br />e.Schedule of Support Services; <br />f.Fee Schedule; <br />g.City Insurance Requirements; <br />h.Exhibits, addenda or other attachments to the foregoing documents; <br />i.Proposal; and <br />j.If applicable, the RFP. <br />In the event of any conflict between the terms and conditions of the Contract Documents, the <br />Contract Documents shall govern in accordance with the foregoing order of priority with this <br />Agreement acting as the master agreement. In the event of any ambiguity or dispute with respect <br />to the Software Solution described in the Functional Specifications, the Schedule of Software and <br />the Schedule of Services, the parties shall first look to the Proposal and then, if applicable, the RFP, <br />to resolve such ambiguity. <br />7. Additional Work. If changes in the Project and the Contract Documents are requested by <br />Provider or the City, and informal consultations with the other party indicate that a change is <br />warranted, it shall be processed in the following manner: a letter outlining the changes shall be <br />forwarded to the City by Provider with a statement of the estimated changes in the Schedule of <br />Services, the Fee Schedule and the Performance Schedule. An amendment to the Agreement shall <br />be prepared by the City and executed by both parties before any change becomes binding upon <br />ATTY/AGR.2024.215/E & M Electric and Machinery, Inc. (AVEVA Subscription) (Page 3 of 20)