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Page 1 of 3 <br />City of Redwood City 1017 Middlefield Road, Redwood City, CA. 94063 Tel: 650-780-7000 www.redwoodcity.org <br />STAFF REPORT <br />To the Honorable Mayor and City Council <br />From the City Manager <br />DATE: February 10, 2025 <br />SUBJECT <br />Agreement with Dropcountr, Inc. for a water use portal <br />RECOMMENDATION <br />By motion, approve and authorize the City Manager to execute an agreement with Dropcountr, Inc. for a <br />customer water use portal in a total contract amount not to exceed $367,057, with the term beginning <br />on April 6, 2024 and ending on September 4, 2029. <br />STRATEGIC PLAN GUIDING PRINCIPLE <br />Excellence in Government Operations <br />BACKGROUND <br />The Public Works Services Department (PWS) is responsible for providing water services to over 24,000 <br />customers in Redwood City and the surrounding areas. Currently, customers can view their water usage <br />online, calculate water budgets, and receive leak notifications through a self-service customer water use <br />portal known as Dropcountr. This online portal helps answer many common customer questions regarding <br />water use patterns without the need to contact City staff. Staff has determined this portal continues to <br />meet the needs of the City by offering an easy-to-use interface for customers to access water use <br />information. <br />An agreement with Dropcountr, Inc. (“Dropcountr”) was approved by the City Manager and executed on <br />April 6, 2023 to provide this water use portal. On April 5, 2024, the initial agreement with Dropcountr <br />expired. PWS and Dropcountr have continued to work together to ensure uninterrupted services since <br />April 6, 2024 while the parties negotiated this agreement. <br />6.F. - Page 1 of 33 <br />75