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9 <br />IV. THE RELOCATION PROGRAM <br /> <br />The Developer’s relocation program is designed to minimize hardship, be responsive to unique <br />Project circumstances, emphasize maintaining personal contact with all affected individuals, <br />consistently apply all regulatory criteria to formulate eligibility and benefit determinations and <br />conform to all applicable requirements. The relocation program to be implemented by the <br />Developer will conform with the Law and Guidelines. <br /> <br />The Developer has retained OPC, a multi-lingual consulting firm, to administer the relocation <br />program for the permanent displacees. OPC has worked on more than 50,000 public acquisition and <br />relocation projects for more than 46 years. Experienced Developer staff will monitor the <br />performance of OPC and be responsible to approve OPC recommendations concerning eligibility <br />and benefit determinations per applicable program requirements. <br /> <br />OPC staff will be available to assist any relocated person and/or household with questions about <br />the relocation process, relocation counseling and/or assistance in relocating. Relocation staff can <br />be contacted at (800) 400-7356 from 8:00 am to 5:00 pm Monday through Friday and are available <br />via voicemail and/or cellular phones after hours. Relocation staff will assist tenants at hours <br />convenient for the residents. The Relocation Office is located at 1101 Marina Village Parkway <br />Suite 201, Alameda, CA 94501. <br /> <br />Eligible residential tenants who need to permanently move from their existing home will receive <br />relocation assistance, as well as individuals renting a storage unit. The relocation program consists <br />of two principal constituents: advisory assistance and financial assistance (Relocation Benefits). <br /> <br />A. ADVISORY ASSISTANCE <br /> <br />Advisory assistance services are intended to: <br /> <br />• inform displacees about the relocation program; <br /> <br />• help in the process of finding appropriate replacement accommodations; <br /> <br />• facilitate claims processing; <br /> <br />• maintain a communication link with the Developer; and, <br /> <br />• coordinate the involvement of outside service providers. <br /> <br />To follow through on the advisory assistance component of the relocation program and assure that <br />the Developer meets its obligations under the law, relocation staff will perform the following <br />functions as outlined for residential and storage tenants. <br /> <br />Storage and Residential Tenants: <br /> <br />1. Distribute appropriate written information concerning the Developer’s relocation <br />program; <br /> <br />ATTY/RESO.0034/CC RESO APPROVING PROJECT (901 EL CAMINO REAL) - EXHIBIT C <br />REV: 04-22-25 VR <br /> <br />Page 101 of 224