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(5) Specific procedures through which applicants deemed to be ineligible may appeal this determination; (6) A requirement that eligible applicants be notified of eligibility and be provided an estimate regarding when a unit may be available; (7) Maintaining a waiting list of eligible applicants; (8) Specific procedures for obtaining documentation regarding prospective tenants' incomes, as necessary, to certify that such income does not exceed income limits; (9) Specific procedures for certification and recertification of household incomes and procedures for handling over-income Residents; (10) A requirement that a written rental agreement be executed with each eligible household selected to occupy an Affordable Unit; (11) A detailed listing of reasonable rules of conduct and occupancy which shall be in writing, shall be consistent with federal and state law, and shall be provided to each Resident upon occupancy; (12) A parking management plan which details, among other things, how parking spaces will be assigned, how guest parking will be handled and how parking will be managed to encourage Residents to use their assigned parking spaces; (13) Procedures for maintenance and management of the Affordable Development; (14) Procedures for dealing with Resident and neighborhood issues or concerns; and (15) Such other requirements and criteria/procedures as the City may determine appropriate. Section 5.2 Management Agent; Periodic Reports. (a) The Affordable Units shall at all times be managed by an experienced management agent, with demonstrated ability to operate residential facilities like the Affordable Development in a high quality, decent, safe, and sanitary manner. The Affordable Developer shall for the entire Term of this Agreement ensure that the management agent of the Affordable Development has demonstrated experience and ability in operating and managing similar mixed- income housing projects in the State of California and not less than two (2) years’ experience with resident income certification procedures outlined in Article 3 or similar experience (“Management Agent”). Notwithstanding anything to the contrary herein, if the management agent does not meet the qualifications specified above or the City and Affordable Developer agree that the management of the Affordable Units must be transferred to another entity pursuant to Section 5.4(a) below, then ATTY/RESO.0034/CC RESO APPROVING PROJECT (901 EL CAMINO REAL) - EXHIBIT C REV: 04-22-25 VR Page 181 of 224