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REV: 03-27-25 MI <br />12. IVR <br />CloudIVRConnect allows Billers to accept payments via our interactive voice response system, offering <br />payers 24-hour access to account balance and payment options. <br />Provides for a toll-free call and a caller ID number set by the Biller <br />Supports messaging in both English and Spanish <br />Additional languages may be scoped upon request <br />Provides for a customizable initial greeting (includes Biller name) – all remaining prompts are <br />standard <br />Ability to pay with credit card, debit card, or e-check (ACH) <br />Replays information with InvoiceCloud generated confirmation # <br />On Demand SMS URL, Cell Phone Number Authentication, Saved Payment Method, and <br />Email confirmation available configuration options. <br />13. AgentConnect <br />The IC AgentConnect allows Biller Users (Agent/CSR/Other) to login to the Customer Portal and <br />perform actions on behalf of a specific customer/account. The following options are available: <br />Ability to pay with credit card, debit card, or e-check (ACH) <br />Ability to enroll customer in AutoPay <br />Ability to enroll customer in Paperless <br />Ability to enroll customer in Pay by Text <br />Option to require authorization/disclosure statement before Customer Portal entry <br />Option to enable card swipe functionality at point of sale <br />Provides built-in auditing to track Agent/CSR activity in the Biller Portal <br />14. Cloud Store™ <br />The IC Cloud Store allows Billers to accept payments for non-invoiced services like books, t-shirts, <br />etc., fire, police, building permits, or activity programs. The following options are available: <br />Accept electronic check and or credit/debit cards. <br />Customer receives immediate email confirmation of payment. <br />Department receives email notification of purchase event for instant fulfillment services. <br />Linked to Biller branded payment portal. <br />ATTY/AGR.2025.049/Invoice Cloud (Page 18 of 39)