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REV: 04-29-25 VR <br />the reported issue is not attributable to RIMS.) Also specifically excluded is responsibility for <br />administration, support, or maintenance of Licensee’ server, computer network, operating systems, <br />or database (Microsoft SQL Server). <br />Licensee may request that SRS provide support services outside the limitations of this Support <br />Services Agreement. If SRS agrees to provide any requested additional support services, such support <br />services will be provided at SRS’s current rate and under terms and conditions that SRS may require. <br />This Agreement does not include equipment maintenance or assistance in diagnosing hardware <br />problems including but not limited to PCs, printers, network, scanners, and other computer <br />peripheral devices with the exception that SRS will assist Licensee in determining whether a problem <br />is RIMS application software in nature. <br />ATTY/AGR.2025.087/Sun Ridge Systems, Inc. (Page 3 of 3) <br />City of Redwood City <br />for Melissa Stevenson Diaz, City Manager <br />May 9, 2025 <br />Client Services Manager <br />Sun Ridge Systems, Inc. <br />May 9, 2025